Customer Service

BUSINESS HOURS | Our showroom is open for walk-ins and phone orders Monday - Friday from 9:00 am to 6:00 pm and on Saturdays from 9:00 am to 3:00 pm.  Sundays are showroom and phone lines are closed, but our website is open 24 hours, 7 days a week and we encourage everyone to order online.  We do make deliveries on Sundays for advanced orders and a $20 delivery fee.  

CANCELLING YOUR FLORAL BOUQUET | To provide you with the best possible service, you can cancel your order at anytime prior to 24 hour of delivery.  There may be a 25% restocking fee for cancellations though.  If your gift is en route or already delivered, we will be unable to cancel your order. To cancel an order, please call our store at 386-283-5213 or 386-283-0562 after hours. 

CANCELLING A FLORAL DESIGN CLASS | If you purchased a reservation to one of our upcoming design classes and need to cancel and request a refund, or transfer your purchase to another design class in the future, it is not a problem as long as we have heard from you at least 24 hours before the event.  If less than 24 hours before your event or for no shows, your purchase is non-refundable or transferrable.

 

COUPON CODES | You can find discounts with special coupon codes throughout our showroom, joining our Flower Club, on our Facebook, Instragram, Google and Yelp pages, directly on our website, on our marketing cards, with our direct email marketing, text messaging and with other third party sites such as The Garden Club of Palm Coast, Money Pages, Saint Elizabeth Ann Seton Catholic Church, Santa Maria del Mar Catholic Church, Sun and Surf Magazine and Uptown.  We also offer walk-ins and military discounts.  Discounts cannot be combined with other discounts.  One discount per purchase.

COVID-19 and/or ILLNESS | If you are running a fever or feel ill, please stay home and rest and do not visit us in person, but rather visit our website to place your order online, or feel free to call us at 386-283-5213 or 386-283-0562 after hours to place your order over the phone.  

DELIVERY | We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee a specific delivery time for everyone, especially during busy holidays, funerals and/or weddings occurring on the same day as your delivery request.  Most local deliveries are completed before 6 pm, but some may be delivered as late as 7 pm, and during major holidays your delivery could even be delivered as late as 9 pm.  To request a specific delivery time, please type it into the Special Delivery Instructions during checkout and we'll try our very best to accommodate your delivery needs. During major holidays, we strongly recommend that you place your orders several days in advance and possibly have your gift delivered the day before the holday to ensure a timely delivery.  Any other time in most areas, orders placed as late as 1 pm in the recipient's time zone can usually be delivered that same day. Same Day Saturday deliveries are available in most areas for orders also placed before 12:30 pm in the recipient's time zone, but keep in mind some Florists are closed or close early on Saturdays, and most are closed on Sundays.  ART among the FLOWERS offers free local deliveres Monday - Saturday; and also deliveries on Sunday for a $20 delivery fee.

 

DELIVERY FEES AT A QUICK GLANCE |

OUT-OF-AREA is defined as more than 10 miles from our flower shop, but less than 30 miles; otherwise, your order will be forwarded to a network florist in the area of the recipient to be fulfilled.  During major holidays, we cannot guarantee out-of-area deliveries received any later than 4 days before the holiday date.

RUSH is defined as a delivery needed less than 1 or 2 hours from placing your original order, or an exact delivery time, or less than 2 hours from opening and closing our flower shop; otherwise, we work as fast as we can to delivery your gift in a timely and professional manner.

DELIVERING TO HOSPITALS | We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward the recipient is in. We will send your gift basket and/or flowers in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers, but we always call ahead to see if there is an exception to a particular ICU rule (sometimes there is).  Please check with the hospital before placing your order.    

DELIVERING OUT OF TOWN ORDERS (a/k/a WIRE ORDERS) | ART among the FLOWERS coordinates with a network of real florist througout the country guaranting your orders for you.  Please place your order on our website as if we were preparing and deliverying your order for you.  We will then wire it out to a real network florist in the recipient's delivery area.  We wil send you a delivery confirmation, once we receive delivery confirmation from our network florist.  The network florist will charge a $15 delivery fee and we charge a $5 transfer fee for all orders outside of our delivery radius, which is about 30 miles.  That's why you will see a $20 delivery charge on your order during checkout.  Please also note, there is a $75 mininium ($85 minimum during holidays) on all orders being wired out and a 12 noon cut-off for same day delivery for all orders being forwarded to one of our out of area network florist.  Also during major holidays, we cannot guarantee out-of-area deliveries received any later than 4 days before the holiday date.  Therefore, it is most important to get your orders in early for out-of-area so we can find a network florist to guarantee your order to be delivered on time.  Have questions, need to know more?  Call 386-283-5213 or 386-283-0562 after hours with any questions.  We are here to help you! 

FLOWER CLUB POLICIES | During major holidays (Valentine's Day, Easter, Mother's Day, Thanksgiving and Christmas) the Flower Club will be closed for walk-ins during the entire week of each major holiday. We suggest you preorder your single stems and greens in advance during these holidays. Bulk purchases must also be preorder at all times, since not all flowers and greens are available every day in the quantities you need. Single Stem Flowers and Flowers by the Bunch, along with single stem greens and greens by the bunch are also final sales and no refunds will be issued.  Please preorder online as much as possible to ensure you get what you need and the freshest possible flowers. Please note Flower Club flowers and greens are not cleaned of excess leaves, thorns or branches.  Predesigned bouquets and hand-tied bouquets are not part of the flower club discount.  Only single stem flowers and greens that you take home, clean and design yourself are part of the Flower Club savings.  You also receive one FREE small hand-tied bouquet on your birthday! Please remember to pick-up your FREE small hand-tied bouquet on your birthday or during the week of your birthday; otherwise, your bouquet has been forfeited.  We will also offer FREE local delivery for all Flower Club orders, for orders totalling over $55.  Otherwise, there is a $15 delivery fee Monday-Saturday and a $20 delivery fee on Sunday. Flower Club members are also able to use their 50% off discount on one floral design class offered throughout the year as part of their membership.  Both members are entitled to the 50% off one floral design class.  That's right, you get two members on one membership.  Members must be family and/or potential family members.

• Birthday Bouquet - must be picked up during the week of your birthday (3 days prior, on the day of, or 3 days after)
• Bulk Stems - must be preordered in advance, at least 5 days prior to pickup or delivery
• Code - use your code to SAVE online; don't worry if you forgot your code, we keep good records, just give us a call at 386-283-5213 and we'll update you with your current code; please also don't share your code with anyone else; it's just for you
• Design Classes - use your coupon code to receive 50% off one floral design class offered throughout the year
• Discounts - cannot be combined with any other discount
• FREE Delivery - purchase must be a minimum of $55 to receive FREE Delivery
• Major Holidays - include Valentine's Day, Mother's Day, Easter, Thanksgiving, Christmas and New Years
• Members - two members are included in one membership, but only 1 member receives a FREE birthday bouquet and 50% off one floral design class, however both members are entitled to 50% off single stem flowers and greens.

 

FUNERAL AND MEMORIAL TRIBUTES | Funeral and Memorial tributes typically require additional lead-time. If your sympathy, memorial or celebration of life order requires special ordering and time to design, please preorder in advance as much as possible to assure that your specific flowers and needs are met.  We also request you provide a specific delivery time and location of the service so we can best accommodate your needs.  Please note, all funeral, memorial and celebration of life tirbutes are custom made and are final sales.  If you are not 100% satisfied with your order, please call our store at 386-283-5213 or after hours at 386-283-0562 within 24 hours so we can understand your concern and dispute.  All disputes are heard and determined on a case by case basis, and must be received within 24 hours of delivery.  

FUNERAL AND MEMORIAL FLOWER CARE | Please note that any sympathy spray that is made in wet floral foam will have to be hydrated DAILY to make the flowers last. Any arrangement that is made in a vase or basket will also need water added to it DAILY.

GOURMET GIFT BASKETS and CHARCUTERIE BOARDS | Photo shown is a representation only. Brands or specific items seen will vary with each unique gourmet basket and board.  We will ensure that the style, theme and contents of your gift is preserved and we will only substitute items of equal or higher value.  All Gift Baskets, Charcuterie Boards, wine, beer and champagne are final sales and cannot be returned, exchanged or refunded.  Special care and service is provided with each custom made gift basket and charcuterie board, and we assure you they are all beautiful and to value.

 

 

PHOTO | We try to provide our purchasers with a photo of the design and/or gift we created for them and will happily email it to them usually on the day of delivery.  If your purchase is for an out-of-area recipient, we cannot provide a photo of your design and/or gift because we have forwarded your order to one of our network florist who will be creating it.  Unfortunately, they don't provide photos.   Also, during holiday time, it is hard for us to slow down and take photos of all the orders being processed.  Unfortunatley, we will not be able to provide a photo to you during major holidays.

 

PICK UP | We offer pick-up options for anything you order off our website, over the phone or while visiting our boutique gift shop.  Pick up hours mirror our business hours.  There is no extra charge for picking up.  We do not offer pick-up on Sundays, unless it falls on a major hoiday and our showroom is open and/or arranged ahead of time.

 

PICTURE PERFECT | Most of the photographs on the website are styled as one sided arrangements where all flowers are in peak-bloom and have been gathered in the front of the vase to see a full representation of the flowers contained in each arrangement. The arrangement that is delivered contains the same number of flowers but sometimes they are arranged throughout the entire vase, which may make it look different than what was pictured as one-sided. To ensure the freshest flower delivery, certain flowers may arrive in their bud stage. This increases your flowers’ shelf life so you can enjoy them longer. Please allow 2-3 days for the flowers to reach full bloom.  We strive to design your bouquet as close as possible to the picture presented, but we do not guarantee a "Picture Perfect" bouquet.  We do guarantee overall beauty, freshness and value.

PRIVACY & SECURITY |  Our website is scanned on a regular basis for security and vulnerabilities in order to make your visit to our site as safe as possible.  We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential at all times.  All credit card information is encrypted via SSL.  All transactions are processed through a gateway provided and not stored or processed on our server.  However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

 

THIRD-PARTY DISCLOSURE | We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.  We may also release information when it is appropriate to comply with the law.  

RECIPIENT NOT HOME | If you have specific instructions for the delivery of your gift basket and/or flowers bouquet please add them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not home when we attempt a delivery, we will either: (1)  call the recipient and/or the sender to check and see if it is okay to leave by the front door; (2) if neither the recipient nor the sender can be reached, we will leave a door hanger on the recipient's door asking them to contact the florist to schedule a second attempt at delivery (a $15 redelivery fee will be incurred for second attempt at delivery), or the recipient is welcome to visit our store to pick up their bouquet/gift at no additional charge, or (3) if the weather is cool and/or an evening or late Saturday or Sunday delivery, we will leave the gift basket and/or flowers at the front door.  If you specifically do not want us to leave your gift at the front door under any circumstances, please specify. Please also note, there will be an additional delivery charge of $15 if we have to reattempt a second delivery. In all instances, a door hanger will be left at the receipient's front door letting them know of our attempted delivery.  

 

RENTALS | ART among the FLOWERS rents live plants, live trees, silk plants, silk trees, balloon arches, vases, podiums, columns, urns, cake stands, candleabras, lanterns, candles, chargers, arches, scarfs, champagne buckets and other items for special events and weddings.  All rentals require a $100 or more deposit and must be received in cash or wire transfer.  All rentals are for a 24 hour period and can be extended for a longer period of time if requested and paid for.  If any rental is not returned within a 24 hour period, a daily rental rate will accrue until rental(s) are returned.  If any rental is returned damaged, a prorated amount will be deducted from your rental to cover the cost of repair and/or replacement.  If any rental is damaged beyond repair, a cost of full replacement will be incurred and deducted from your $100 deposit.  If the $100 deposit does not cover the cost of repair and/or replacement, the additional amount will be due and will be the responsibility of the renter.

SUBSTITUTION POLICY | Occasionally, substitutions of flowers, colors or containers are necessary due to temporary regional availability issues. If this is the case with the bouquet you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and we will only substitute items of equal or higher value.  

TAXES | Taxes are based on prevailing rates in the area of our store location.  Currently there is a 7.0% tax in Palm Coast, Florida (6% state tax, plus a 1% discretionary tax for Palm Coast, Florida).

payments must be made in cash or by check.  Your initial deposit of $300 is applied towards your final balance due.  All other payments up until 60 days prior to your event are refundable and must be paid by check and/or cash.  60 days prior to your event all deposits and payments, including your initial deposit are non-refundable, regardless of circumstances.  All wedding and special event flowers are final sales and are non-refundable.  Payments must be made in a timely manner or your contract may be cancelled and all payments are forfeited.

 

WEATHER & NATURAL DISASTERS | Due to inclement weather, hurricanes and natural disasters, we sometimes have to close our showroom during normal hours and/or postpone a requested delivery date.  We try every effort to avoid this; but if the owners and/or a delivery driver feels as though it is not safe to travel in certain weather conditions, you will be contacted immeditaely of the delivery delay and/or date change.